TWIDDLEYBITZ WHOLESALE TERMS AND CONDITIONS
Twiddleybitz is a wholesaler/manufacturer, we only sell to Retail outlets.To meet Twiddleybitz criteria we require: Copy of business name registration form, ABN number and a copy of a bill addressed to the business registering to purchase from us.
Upon opening your 1st order with Twiddleybitz, minimum order value is $250 and consequent order minimums are $100. This does not include postage costs. Orders can be placed by phone, fax, email & online. Orders will be dispatched once full payment has been made.
Payment can be made in the following ways: Cash, Cheque (upon cleared funds), money order, EFT or Credit Card. All payments are to be made in Australian Currency and must be paid before shipment of goods. If payment is made by cheque and the cheque is dishonoured, a fee of $30 is payable and all orders will be suspended until the $30 has been paid. When making a credit card payment ensure that you have the card number, expiration date and name of the credit card holder correct. You can phone or fax your details through on 08 9206 3667.
4.Postage & Handling
Postage and Handling is an additional cost and will be added to your order. All orders will be shipped using Australia Post and will carry a return address in case of inaccuracy of a delivery. All postage costs will be confirmed before shipping takes place. You have the option of regular or express post. All orders will be dispatched within 3 working days from the date of the full payment cleared.
If a particular product is not available at time of the order dispatch, you will have notification to let you that the product in your delivery is not available. We will endeavour to let you know when the product is available again and give you the option of reorder. Your invoice will be adjusted accordingly.
No cash refunds are given. Notification of damaged goods via email has to be placed within 48 hours of receiving your order.Only if a product is faulty or damaged, replacements will be provided. Please endeavour to keep all original packaging when sending back damaged stock. We will not accept return of a product due to any other reasons. No responcibility will be accepted for the order if the items are damaged in transit.
7.Incorrect Order/Short Supply
Notification is to be made via email within 48 hours of receiving the order. The correct order will be shipped at no extra cost. All ordering must be distinguished by product codes only.
8.Cancellation of Order
To cancel an order it must be made within 24hours of placing the order. If outside of 24hrs, a cancellation fee will apply of 50% of the order total.
In spite of any other provisions of these Terms and Conditions, Twiddleybitz is in no circumstance (whatever the cause) liable in contract or civil wrongdoing (including without limitation, negligence or breach of statutory duty) or otherwise to compensate the client for:
(a) any increased costs or expenses,
(b) any loss of profit, revenue, business, contracts or anticipated savings,
(c) any loss or expense resulting from a claim by a third party, or
(d) any special, indirect or consequential loss or damage of any nature whatsoever caused by Twiddleybitz delay to complete or delay in completing the service or to deliver the goods.
Twiddleybitz endeavour to represent all its products as accurately as possible. Paper size may alter slightly to 12 x 12 size. We endeavour to use the best materials available for the products. As we are a manufacturer there may be a slight colour variation in stock. We will endeavour to try and keep these minimal. With these variations you will not be able to claim, refund or exchange the products, unless deemed unsuitable by Twiddleybitz.
Custom cuts will require a signed proof sheet prior to order being cut. Custom cuts are not returnable or refundable. Custom cuts will incur a additional fee.
12.Retail Exclusive Orders
Retail custom orders will require a signed proof sheet prior to orders being cut. These exclusive cuts will incur a artwork/setup fee. Artwork fees are payable prior to commencement of the job. The artwork will be your property once the fee has been paid. Alterations to the original artwork will incur a subsequent fee.
Account details and password should not be given out to staff without authority of the business owner/s. If a staff member has left your business, you may request a new password for your account to secure your account information.